Privacy Policy

Information We Collect

When you visit our website, book a consultation, or use our services, we collect information you provide directly. This includes your name, email address, company name, and any details you share through our contact forms or during conversations.

We store this information in a Supabase database, a secure cloud platform with built-in encryption and access controls. We only collect what we need to deliver our services and communicate with you effectively.

We may also collect technical information automatically, such as your browser type, device type, and general location (city or region level). This helps us understand how people use our site so we can improve the experience.

Email Communications

We use Resend and SendGrid to send transactional and marketing emails. Transactional emails include consultation confirmations, project updates, and account notifications. Marketing emails include our newsletter, case studies, and educational content about AI implementation.

Every marketing email includes an unsubscribe link. You can opt out at any time, and we will process your request within 48 hours. Transactional emails related to active projects or account activity will continue regardless of your marketing preferences.

We never sell, rent, or share your email address with third parties for their own marketing purposes.

Payment Processing

All payments are processed through Stripe, a PCI-compliant payment processor. We never store your full credit card number, CVV, or other sensitive payment details on our servers.

Stripe handles all payment data according to their own privacy policy and security standards. We only receive confirmation of payment status, the last four digits of your card, and basic transaction details needed for our records and invoicing.

Cookies and Analytics

We use cookies to keep you logged in, remember your preferences, and understand how visitors interact with our website. These are essential and functional cookies that help the site work properly.

We use analytics tools to track page views, session duration, and general usage patterns. This data is aggregated and does not identify you personally. We use it to improve our website content and user experience.

You can disable cookies through your browser settings. Some features of the site may not work correctly without them.

How We Use Your Information

We use the information we collect to: deliver consulting services and project deliverables, communicate about your projects and account, send relevant educational content and updates (with your consent), improve our website and service offerings, process payments and maintain financial records, and respond to your questions or support requests.

We do not use your data to build advertising profiles, and we do not sell your information to data brokers or third parties.

Data Sharing

We share your information only with the service providers we need to operate: Supabase (database hosting), Stripe (payments), Resend and SendGrid (email delivery), and Vercel (website hosting). Each of these providers has their own privacy policies and security measures.

We may also disclose your information if required by law, such as in response to a subpoena or court order. We will notify you of any such request when legally permitted to do so.

Data Retention

We retain your personal information for as long as your account is active or as needed to provide you services. If you request deletion of your data, we will remove it from our active systems within 30 days. Some information may be retained in encrypted backups for up to 90 days after deletion.

Financial records and transaction data are retained for 7 years to comply with tax and accounting regulations.

Security

We take reasonable measures to protect your information from unauthorized access, alteration, or destruction. This includes encryption in transit (TLS/SSL), encryption at rest for stored data, role-based access controls, and regular security reviews of our systems and third-party integrations.

No system is 100% secure. If we become aware of a data breach that affects your personal information, we will notify you promptly and take immediate steps to contain and remediate the issue.

Your Rights

You have the right to: access the personal data we hold about you, request correction of inaccurate information, request deletion of your data, opt out of marketing communications, and request a portable copy of your data.

To exercise any of these rights, contact us at schuyler@trytaest.com. We will respond to your request within 30 days.

Changes to This Policy

We may update this privacy policy from time to time. When we make significant changes, we will notify you by email or by posting a notice on our website. The "Last updated" date at the bottom of this page reflects the most recent revision.

Your continued use of our website and services after any changes indicates your acceptance of the updated policy.

Contact Us

If you have questions about this privacy policy or how we handle your data, reach out to us at schuyler@trytaest.com. We are happy to clarify anything and will respond within two business days.

Last updated: March 13, 2026