Terms of Service

1. Service Agreement

These terms govern all consulting engagements between TAEST AI ("we," "us," "our") and you ("client," "you," "your"). By engaging our services, you agree to these terms in full.

TAEST AI provides artificial intelligence consulting, custom automation system design, development, deployment, and related advisory services. Each engagement is defined by a Statement of Work (SOW) that outlines specific deliverables, timelines, and pricing agreed upon before work begins.

2. Engagement Scope and Deliverables

Every project begins with a discovery phase to define the scope of work. The SOW will specify the systems to be built, integration points, deployment timeline, and acceptance criteria.

Changes to scope after the SOW is signed require written agreement from both parties. Additional work beyond the original scope will be quoted separately before any work begins.

We commit to delivering production-ready systems within the timeline specified in the SOW. Deliverables include the deployed system, technical documentation, runbooks, and team training as outlined in each agreement.

3. Payment Terms

All payments are processed through Stripe. Payment schedules are defined in the SOW and typically follow this structure: a deposit upon signing, a milestone payment at the midpoint, and a final payment upon delivery and acceptance.

Invoices are due within 14 days of issuance unless otherwise specified in the SOW. Late payments may incur a 1.5% monthly fee on outstanding balances.

If a project is cancelled by the client after work has begun, payment is due for all work completed through the date of cancellation. Deposits are non-refundable once the discovery phase has started.

4. Intellectual Property

You own the systems we build for you. Upon final payment, all custom code, configurations, models, and documentation created specifically for your engagement are transferred to you with full ownership rights.

TAEST AI retains the right to use general methodologies, frameworks, and non-proprietary tools developed through our work. We will never share, reuse, or redistribute your proprietary business logic, data, or custom implementations.

Pre-existing tools, libraries, or frameworks that TAEST AI brings into an engagement remain our intellectual property. You receive a perpetual, royalty-free license to use these components as part of your deployed system.

5. Confidentiality

Both parties agree to keep confidential all non-public information shared during the engagement. This includes business strategies, technical architectures, financial data, customer information, and proprietary processes.

Confidentiality obligations survive the termination of any engagement and remain in effect for three years following the conclusion of work.

We will not disclose your identity as a client or share details of our engagement without your written consent. If we wish to reference the engagement as a case study, we will seek your explicit approval and provide the content for review before publication.

6. Limitations of Liability

TAEST AI delivers systems based on the requirements and data provided by the client. We are not liable for outcomes resulting from inaccurate data, undisclosed requirements, or changes to your environment made without our involvement.

Our total liability for any claim arising from an engagement is limited to the fees paid by the client for that specific engagement.

We do not guarantee specific business outcomes, revenue increases, or cost savings. Projected ROI figures provided during the sales process are estimates based on typical results and are not contractual commitments.

TAEST AI is not liable for indirect, incidental, or consequential damages, including lost profits, data loss, or business interruption, regardless of the cause.

7. Data Security

We follow SOC 2 practices for all data access during engagements. Your data remains on your infrastructure unless you explicitly authorize external processing.

All access credentials shared with our team are used solely for the purpose of the engagement and are securely destroyed upon project completion. We use encrypted communication channels for all data transfers and sensitive discussions.

In the event of a security incident affecting your data during our engagement, we will notify you within 24 hours and cooperate fully with any investigation or remediation efforts.

8. Termination

Either party may terminate an engagement with 14 days written notice. Upon termination, payment is due for all work completed through the termination date.

We will deliver all work-in-progress materials, documentation, and access credentials within seven business days of the termination date.

TAEST AI reserves the right to terminate an engagement immediately if the client engages in conduct that is unlawful, violates these terms, or creates an unsafe working environment for our team.

9. Warranties and Disclaimers

We warrant that all systems will be delivered in accordance with the specifications outlined in the SOW. Each deployment includes 30 days of post-launch support to address defects or issues related to the delivered system.

Beyond the 30-day support window, systems are provided "as is." We are not responsible for issues arising from modifications made by the client or third parties, changes to underlying platforms or APIs, or use of the system outside its documented specifications.

10. Governing Law

These terms are governed by the laws of the State of Texas, United States. Any disputes arising from these terms or any engagement will be resolved through binding arbitration in Texas, conducted under the rules of the American Arbitration Association.

Both parties agree to attempt good-faith negotiation before pursuing formal dispute resolution. The prevailing party in any dispute is entitled to recover reasonable legal fees and costs.

11. Changes to These Terms

We may update these terms from time to time. Existing engagements are governed by the terms in effect at the time the SOW was signed. Updated terms apply only to new engagements entered into after the update.

We will notify existing clients of material changes to these terms via email at least 30 days before the changes take effect.

12. Contact

If you have questions about these terms, reach out to us at schuyler@trytaest.com. We are happy to clarify any section before you engage our services.

Last updated: March 13, 2026